Privacy Policy

Last Updated: March 2024

1. Introduction

DataFlowed.com ("DataFlowed," "we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience when using our website (dataflowed.com) or our data connection services. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information when you visit our website or use our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Account Information: When you register for an account, we collect your name, email address, company name (if applicable), phone number, and password.
Billing Information: If you subscribe to our paid services, we collect payment information, billing address, and transaction history. Payment processing is handled by secure third-party payment processors, and we do not store complete credit card information on our servers.
Communication Information: When you communicate with us via email, contact forms, or other channels, we collect your contact details and the content of your communications.
Authentication Information: When you connect third-party services (such as Google, Shopify, PayPal, or Stripe) to our platform, we collect authentication tokens and credentials necessary to establish these connections.

2.2 Service Data

While we do not permanently store the content data transferred through our services, we temporarily process:

Data from connected third-party services that you authorize us to access
Data configurations and mappings you create for transferring information
Connection logs and metadata about data transfers

2.3 Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate our website:

Usage Data: Browser type, operating system, device information, time spent on pages, page views, clicks, referring/exit pages, and date/timestamp information.
Technical Data: IP address, browser and device characteristics, language preferences, geographic location (country and city level), and other technical information.
Interaction Data: Information about how you interact with our website, services, and emails.

2.4 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information and enhance your experience:

Essential Cookies: Required for the website to function properly.
Functional Cookies: Remember your preferences and settings.
Analytical/Performance Cookies: Help us understand how visitors interact with our website.
Targeting/Advertising Cookies: Track your browsing habits to deliver targeted advertising.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may be inaccessible or function improperly.

2.5 Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use our website. The information generated by the cookie about your use of the website (including your IP address) may be transmitted to and stored by Google on servers in the United States.

Google uses this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

We have implemented the following Google Analytics features:

IP anonymization (IP addresses are truncated within member states of the European Union)
Data retention controls
Disabling of data sharing with Google products and services
Demographic and interest reporting

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

Google User Data

How We Access and Use Google User Data

When you connect your Google account to DataFlowed, we request access to specific data to provide our services. We adhere to Google's API Services User Data Policy, including the Limited Use requirements.

Data We Access

Depending on the features you use, we may request access to:

Google Sheets data to sync information between your data sources and spreadsheets
Google Drive access to create and manage files for your data exports
Google account information for authentication purposes
Read-only access to Google Analytics data to sync your analytics information
Read-only access to Google Search Console data to sync your search performance metrics

How We Use Your Google Data

We only use your Google data for the following limited purposes:

To provide and improve the core functionality of DataFlowed's data syncing services
To create, update, and manage Google Sheets with your synced data
To authenticate your account and verify your identity

Limited Use of Google User Data

In accordance with Google's Limited Use requirements:

We only use your data to provide or improve user-facing features that are prominent in our application's interface
We do not transfer your Google data to third parties except as necessary to provide our service, for security purposes, to comply with applicable laws, or with your explicit consent
We do not use your Google data for advertising purposes
We do not sell your Google data to third parties
Human staff may only access your data with your explicit consent, for security purposes, or to comply with applicable laws

Data Security

We implement appropriate technical and organizational measures to protect your Google data, including encryption in transit and at rest.

Data Retention

We retain your Google data only as long as necessary to provide our services to you. You can revoke our access to your Google data at any time through your Google account settings or by contacting us.

3. How We Use Your Information

3.1 Provide and Maintain Our Services

Process and complete transactions
Create and maintain your account
Deliver the services you have requested
Facilitate connections between third-party services
Provide technical and customer support

3.2 Improve and Develop Our Services

Understand how users interact with our services
Identify usage trends and determine the effectiveness of our promotional campaigns
Research and develop new features, products, and services
Fix bugs and resolve technical issues

3.3 Communicate with You

Respond to your inquiries, comments, and questions
Send administrative messages about your account or our services
Provide you with information about new features, updates, and promotional offers
Request feedback or participation in surveys

3.4 Security and Protection

Detect, prevent, and address technical issues, fraud, and security risks
Enforce our Terms and Conditions and other legal rights
Comply with applicable legal requirements

4. How We Share Your Information

DataFlowed does not sell your personal information. We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We share information with service providers who perform services on our behalf, including:

Cloud storage providers
Payment processors
Analytics providers
Customer service and support providers
Email and communication service providers

These service providers are contractually obligated to use your information only to provide services to us and in accordance with our privacy policy.

4.2 Business Transfers

If DataFlowed is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information to protect and defend the rights, property, or safety of DataFlowed, our customers, or others.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

Encryption of sensitive information
Regular security assessments
Access controls and authentication procedures
Secure network architecture
Regular security training for staff
Incident response procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

The amount, nature, and sensitivity of the information
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the information
Whether we can achieve those purposes through other means
Applicable legal requirements

When personal information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may request access to your personal information and obtain a copy of it in a structured, commonly used, and machine-readable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You may request that we delete your personal information in certain circumstances.

7.4 Restriction of Processing

You may request that we restrict the processing of your personal information in certain circumstances.

7.5 Objection

You may object to our processing of your personal information based on our legitimate interests.

7.6 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before responding to your request.

8. Children's Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible. If you believe we might have any information from or about a child under 16, please contact us at [email protected].

9. International Data Transfers

We are based in Queensland, Australia, and your information may be processed in countries where we operate or have service providers. These countries may have data protection laws that are different from those in your country. By using our services, you consent to the transfer of your information to these countries.

When transferring personal information internationally, we implement appropriate safeguards, such as:

Standard contractual clauses approved by relevant regulatory authorities
Ensuring data recipients are subject to adequate data protection laws
Obtaining your explicit consent for specific transfers where required

10. Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will provide more prominent notice of material changes, such as by sending an email notification or displaying a notice on our website.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after we post changes to this Privacy Policy means you accept those changes.

12. Compliance with Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). For more information about the APPs, please visit the Office of the Australian Information Commissioner's website at www.oaic.gov.au.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

We will respond to your inquiry as soon as reasonably possible and within the timeframe required by applicable law.